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dc.contributor.authorDoellgast, Virginia
dc.contributor.authorWagner, Ines
dc.contributor.authorO’Brady, Sean
dc.date.accessioned2023-02-28T07:20:50Z
dc.date.available2023-02-28T07:20:50Z
dc.date.created2023-01-13T14:52:01Z
dc.date.issued2022
dc.identifier.citationTransfer - European Review of Labour and Research. 2022, .
dc.identifier.issn1024-2589
dc.identifier.urihttps://hdl.handle.net/11250/3054436
dc.description.abstractArtificial intelligence (AI)-based algorithms are increasingly used to monitor employees and to automate management decisions. In this article, we ask how worker representatives adapt traditional collective voice institutions to regulate the adoption and use of these tools in the workplace. Our findings are based on a comparative study of union and works council responses to algorithmic management in contact centres from two similar telecommunications companies in Germany and Norway. In both case studies, worker representatives mobilised collective voice institutions to protect worker privacy and discretion associated with remote monitoring and workforce management technologies. However, they relied on different sources of institutional power, connected to co-determination rights, enforcement of data protection laws, and labour cooperation structures.
dc.description.abstractNegotiating limits on algorithmic management in digitalised services: cases from Germany and Norway
dc.language.isoeng
dc.titleNegotiating limits on algorithmic management in digitalised services: cases from Germany and Norway
dc.title.alternativeNegotiating limits on algorithmic management in digitalised services: cases from Germany and Norway
dc.typePeer reviewed
dc.typeJournal article
dc.description.versionacceptedVersion
dc.source.pagenumber0
dc.source.journalTransfer - European Review of Labour and Research
dc.identifier.doi10.1177/10242589221143044
dc.identifier.cristin2106717
dc.relation.projectNorges forskningsråd: 295914
dc.relation.projectNorges forskningsråd: 314801
cristin.ispublishedtrue
cristin.fulltextpostprint
cristin.qualitycode1


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